Questions & Answers

Below are our frequently asked questions and answers from Prerry Plumbing & Heating. Feel free to call us on 0121 387 0304 for more advice or to arrange for an engineer to visit.

Q: How do I top up the pressure on my boiler?

A common fault code for Baxi boilers is E119 for low pressure error codes. See the video below to add pressure to your boiler.

Q: I have a leak how do I shut off my water?

Most houses have the water mains stopcock under the kitchen sink - turn this clockwise to shut off the incoming water feed.

To locate your external stop tap please watch the following video:

Q: My boiler has stopped working - what do I do?

Call your Gas Safe engineer who services your boiler and provide the code for a diagnostic. Search engines can help identify the fault but please ensure all work is carried out by a Gas Safe engineer. Perry Plumbing cover the North Birmingham areas for routine boiler servicing and maintenance.

Q: Freezing weather? Combi Boiler stopped working? Try this condensing pipe trick

To thaw your condensing pipe please follow the below video or call us on 0121 387 0304.

Others Questions

Here you'll find a range of customer queries from the most common to the most obscure.

Your radiators need bleeding to remove the air from the system. Using a Philips screwdriver or special key you can bleed the air.

On the front of your boiler should be a dedicated reset button or thermostat control knob.

On combi boilers check that there is pressure in the system and that there are no error codes visible.

If you unable to find the answer please Contact us and we will aim to respond to your email within 24 hours, although we usually respond much sooner.

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